Decor Customer Journey
From Outreach to Install
01
Customer Contacts Decor
You contact us with your initial needs, and we ask you some questions to get a better understanding of your project.
02
Schedule Initial Appointment
We set a time to come and measure your project or assess the repair. We offer an in-home consultation or you can come into our showroom to view products.
03
Measurements or Repairs
We come to you and measure your project complimentary. We then bring the info back to our office and write up a quote for you. If your project is a repair, we take a look and if possible, we fix it on the spot. If we need new parts, we draw up a quote.
04
Quoting Phase
Quote is given to you, we double check final details, products, options and selections.
05
Customer Approval
You approve the quote either via physical signature, phone or email authorization and we order your project materials upon a deposit.
06
Lead Times
Once product is ordered, lead times can vary from 1 week to 3 months, based on the product, supplier, and demand. Check with us for specific lead times for your project.
07
Quality Inspection
When we receive your materials, our team conducts a quality control inspection before we plan to install anything in your home or business.
08
Schedule For Install
Once the product arrives and is QC-checked, we schedule your install with you.
09
Job is Done
We complete the job at the site, with the highest attention to detail. Full payment of this job is due upon completion.
Services We Offer
SHOWER DOOR INSTALLATION
Custom, perfect fit shower doors. Casted and Custom Etching
WINDOW INSTALLATION
Affordable luxury windows for your home or storefront.
REPAIRS
Fixing and ensuring long-lasting repairs.
COMMERCIAL
Storefront, sneeze guards and mirrors for your businesses.
And much more! Anything that involves window, glass, and mirror installation and replacement we can help with. From hardware to sustainable products, we have the experts to guide you to the best solution for your home and business.
